Privacy Policy

Last Updated: 01/16/2025

Thank you for playing our games and visiting our websites! Your privacy is important to us, and we are committed to protecting any personal data you share with us or that we collect in the course of providing our services. This Privacy Policy explains how ALT E – SOLUTIONS USA LLC (“Company,” “we,” “us,” or “our”) collects, processes, uses, stores, and discloses your data when you use our mobile games, websites, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use or access our Services.

1. Who We Are

Company Name & Address: ALT E – SOLUTIONS USA LLC
3422 Old Capitol Trail #560, Wilmington, DE 19808, USA
Contact Email: support@altegames.com

We operate under the brand “ALT E – GAMES,” creating and publishing mobile games and related services on platforms such as the Google Play Store, Apple App Store, and others.

2. Applicability & Eligibility

Scope
This Privacy Policy applies to all our Services, including our mobile games, websites, newsletters, and any other features we provide. It does not apply to any services or websites operated by third parties, even if they are linked to or integrated with our Services.
Minimum Age
Our games and Services are not directed at children under 13 (or under the age of 16 where required by applicable law). We do not knowingly collect personal data from children under these ages. If you believe a child under the relevant age has provided us with personal data, please contact us at support@altegames.com, and we will promptly delete it.
Consent & Changes
By using our Services, you consent to this Privacy Policy. We may update it from time to time. We will post any changes on our website and/or provide in-app notice if they are significant. Your continued use of our Services after updates are posted indicates your agreement to the changes.

3. Information We Collect

We strive to collect only what is adequate and relevant for the purposes described below:

3.1 Information You Provide Directly

Account & Login
If you create an account or sign in with third-party login providers (e.g., Google Play), we may receive an ID or token associated with your account.
User-Generated Content
If you participate in in-game chats, forums, or other interactive features, we may collect the content you provide (e.g., messages, posts).
Support Inquiries
When you contact customer support, we may collect your email address, support tickets, and any other information you provide to help resolve your request.
Newsletter Subscriptions
If you sign up for newsletters or other marketing communications, we collect your email address (and potentially name or username).

3.2 Information Collected Automatically

Gameplay & Analytics Data
We automatically collect certain gameplay data (e.g., session length, levels completed, game events, achievements). This helps us understand user engagement and improve our Services.
Device & Usage Information
We (or our third-party partners) may collect device IDs (e.g., IDFA, GAID), IP addresses, operating system details, browser type, language preferences, and other diagnostic data.
Cookies & Tracking Technologies
When you visit our website, we (or authorized third parties) may use cookies and similar technologies to remember your preferences, analyze usage, serve ads, and personalize your experience. You can control cookie settings in your browser. However, some features may not function properly if you disable cookies.

3.3 Information from Third Parties

Social Networks
If you log in through Google Play, Apple Game Center, or other social or platform logins, we receive limited data such as your display name, user ID, or profile info based on your permissions.
Payment Processors & Platforms
For in-app purchases or subscriptions, we may receive transaction confirmations and purchase history from Google Play or the App Store, but we do not receive or store your full payment details (e.g., credit card info).
Advertising & Analytics Partners
We may work with ad networks or analytics providers that share or compile non-identifiable device data to serve targeted ads or measure ad performance.

4. How We Use Your Information

We use collected data in accordance with applicable laws (including GDPR, CCPA, etc.). Specifically, we use your data:

To Provide and Improve Our Services
– Facilitate gameplay, create and manage user accounts, and provide game features.
– Track in-game progress, troubleshoot technical issues, and enhance user experience.
For Analytics and Personalization
– Analyze gameplay patterns and usage trends to optimize our Services.
– Personalize content, offers, and in-game ads.
For Advertising
– Serve in-game ads, tailored to your gameplay or general location.
– Measure the effectiveness and reach of our advertising campaigns.
– Obtain your consent for personalized ads if required by law (e.g., iOS tracking, GDPR regions).
For User Support and Communication
– Respond to your questions or support requests.
– Send you administrative updates (e.g., account notifications, policy changes).
For Security and Fraud Prevention
– Detect, investigate, or prevent cheating, misconduct, or fraud.
For Legal Compliance
– Comply with applicable laws, regulations, or legal requests.
– Fulfill contractual obligations or respond to lawful court orders and subpoenas.

5. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the UK, we process your data under one or more of the following legal bases:

Performance of a Contract (Article 6(1)(b) GDPR): To provide you with game access or fulfill a purchase.
Consent (Article 6(1)(a) GDPR): Where required, we obtain consent (e.g., for personalized ads or newsletters).
Legitimate Interests (Article 6(1)(f) GDPR): For security, analytics, or basic ads, provided your rights do not override ours.
Legal Obligation (Article 6(1)(c) GDPR): If we must comply with a legal requirement.

6. California Privacy Rights (CCPA)

If you are a California resident, you have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about how we have collected, used, and shared your personal data in the past 12 months.
Right to Delete: You can request the deletion of personal data we hold about you, subject to lawful exceptions.
Right to Opt Out of Sale/Sharing: We do not “sell” personal data as traditionally defined. However, if we ever engage in data sharing considered a “sale” by CCPA, you have the right to opt out.
Right Not to Be Discriminated Against: Exercising your rights will not result in any discriminatory practices against you.

7. Data Retention & Security

Retention Periods
We retain your data as long as necessary for the purposes described in this Policy (e.g., to maintain your account, provide Services, comply with legal obligations, or resolve disputes). If you request deletion of your data, we will honor the request where applicable by law, but may keep certain records for legal or legitimate business reasons.
Security Measures
We employ commercially reasonable security measures (e.g., encryption in transit, restricted access, firewalls) to protect data. While we strive to safeguard your data, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
Hosting & Third Parties
We use trusted providers for data storage and processing. By using our Services, you acknowledge that your data may be transferred and stored on servers located in different countries, including outside your region of residence.

8. Sharing & Disclosure

We may share information under the following circumstances:

Service Providers
– With third-party analytics, hosting, or marketing partners who process data on our behalf.
– These partners include but are not limited to:
– Facebook https://www.facebook.com/privacy/policy/
– Singular https://www.singular.net/privacy-policy/
– With payment or subscription platforms to facilitate transactions.
These parties are contractually required to safeguard the data and use it only for the services requested.
Advertising Partners
– We may share device identifiers or non-identifiable gameplay data with ad networks for ad serving, frequency capping, or fraud detection.
– We obtain consent for personalized ads where required.
Legal Requirements
– We may disclose data if required by law, in response to legal processes, or to protect our legal rights and the safety of our users.
Business Transfers
– In the event of a merger, acquisition, sale of assets, or bankruptcy, user data may be transferred as part of the transaction. We will notify users and honor applicable data protection laws.

By agreeing to our Privacy Policy you also agree to share information with our partners.

9. Cookies & Tracking Technologies

Types of Cookies
– Essential Cookies: Necessary for basic site functionality.
– Analytics Cookies: To analyze usage and improve performance.
– Advertising Cookies: To deliver relevant ads and measure their effectiveness.
Your Choices
– You can set your browser or device settings to reject cookies or limit ad tracking.
– For mobile devices:
iOS: “Settings” > “Privacy & Security” > “Tracking” to control app tracking and “Apple Advertising” to limit personalized ads.
Android: “Settings” > “Privacy” > “Ads” to opt out of personalized ads.

For more details on cookies, see any additional Cookie Policy or in-app disclaimers we may provide.

10. Children’s Privacy

As noted, our Services are not intended for children under 13 (or 16 where required by law). We do not knowingly collect personal information from children in these age groups without parental consent. If you believe a child has provided data, please email support@altegames.com, and we will promptly delete it.

11. Your Rights

Depending on your location, you may have rights regarding your data, including:

Access & Portability: Request a copy of your personal data.
Correction/Rectification: Request that we fix inaccuracies.
Deletion: Ask us to delete your data. (May result in the loss of game progress if it’s essential data.)
Objection/Restriction: Object to or restrict processing under certain conditions.
Consent Withdrawal: If consent was the legal basis, you can withdraw it at any time (this does not affect processing that occurred before withdrawal).

To exercise these rights, please contact us at support@altegames.com. We may verify your identity before fulfilling your request.

12. International Data Transfers

By using our Services, you understand and consent that your data may be transferred to and processed in countries outside your own. We rely on lawful transfer mechanisms, such as standard contractual clauses, to ensure your personal data receives an adequate level of protection in accordance with GDPR and other applicable laws.

13. Updates to This Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If changes are material, we will notify you by posting a notice on our websites or an in-app notification before the changes become effective. The “Last Updated” date at the top of this Policy indicates when it was last revised.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or need assistance, please contact us at:

Email: support@altegames.com
We will do our best to address your inquiry promptly and in accordance with applicable laws.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.